FAQ
FAQ
Frequently asked questions before booking and staying.
What are the check-in and check-out times?
Standard overnight stay check-in is 15:00 and check-out is 11:00. Times may vary depending on the plan.
Is parking available?
Yes. Free self-parking is available for 47 cars on 1F-3F. It can be used from 9:00 on the check-in day to 15:00 on the check-out day. Height limit is 2.1m.
Do you have a room with a private pool?
Yes. Room 810 Pool Suite has a private pool, two bedrooms, and dining space.
Is room service available?
Yes. Full menu is available from 9:00 to 25:00, late-night menu from 25:00 to 6:00, and breakfast delivery from 6:00 to 10:00 with reservation by 3:00.
What is the nearest station?
The nearest station is Sanno Station on the Meitetsu Nagoya Line, about a 5-minute walk from the hotel. It is one stop from Nagoya Station and one stop from Kanayama Station.
Are all rooms non-smoking?
All rooms are non-smoking. E-cigarettes may be used in rooms. Please use the 1F smoking area for cigarettes.
What is the cancellation policy?
Cancellation terms vary by plan and booking site. Please check the plan details and confirmation screen before booking.
What payment methods are available?
Payment methods vary by booking method and plan. Please check the booking site or contact the front desk for card and on-site payment details.
Can I receive a receipt or change the receipt name?
Receipts can be issued. Please ask the front desk for receipt name requests. Online-payment receipts may need to be issued by the booking site.
Can families with children stay?
Conditions vary by number of guests, age, and plan. Please check the plan details or contact the hotel before booking.
Are amenities and pajamas available?
Basic room amenities are available. Facilities vary by room type, so please check the room page or contact the hotel for details.
Can I leave luggage before check-in or after check-out?
It may be possible depending on the situation on the day. Please ask the front desk in advance or on arrival.